Privacy and data protection

The Centre for Creative Quality Improvement (CCQI) seeks to comply with the General Data Protection Regulation (GDPR), and is committed to maintaining the highest possible standards when handling personal information.

This policy explains the type of personal data we collect, how we use that data and how we store it and keep it safe. At no time will any personal data held by us be passed to other organisations for any purpose.

CCQI, CCQI Online and onlineteachertraining are part of Tony Davis Ltd. Other brand names may be adopted in future as training and the technology to deliver it evolves.

The legal basis used to collect your data


In certain circumstances we may ask your consent to process your data. This may occur when issuing newsletters or other marketing information in which we consider you may have a legitimate interest.

Contractual Obligations

Personal data may be collected to comply with our contractual obligations, such as the information needed to process payments for courses.

Legitimate Interest

We will collect certain personal data to enable us to carry out our training work, with the benefit of the end user as our central focus. This information will be limited to what we believe to be reasonable and necessary, and never shared with anyone else.

Awarding Services

When you are an organisation who wishes to contract with us to provide services, we will require certain key contact details and personal information in order to do business with you.

When you are an individual who wishes to enrol on any of our qualifications or courses, we collect personal learner data, via the centre providing your course (if applicable), to help prove your identity and for the purposes of administering, awarding and verifying achievement.

When you are engaged as a sub-contractor in the capacity of an assessor, moderator, examiner, auditor or agent to assist with the sales or support for our services, we collect personal and sensitive information to verify your identity and suitability for the role.

When we receive an enquiry, appeal or complaint from an individual, we will collect contact information in order that we can respond in a timely and efficient way.

Professional Development and Membership Services

When we receive a booking for a professional development event, network or meeting, we will collect personal information relevant for the booking. This will be used to contact you about the booking if we need to clarify anything, issue joining instructions and send you other information relating to the event, network or meeting that you have booked onto.

We may include your name, job title and the name of the organisation that you work for on a delegate list that may be made available to the other people attending the same event, network or meeting.

We may use your personal information to send you details of other professional development events, networks or meetings that you may be interested in.

If we send you information on other events, networks or meetings you will have the option to “opt out” of receiving future emails or other forms of communication.

Website Services

When you make an enquiry through our websites, book on an event or engage with us through social media about the products we offer, we only collect sufficient information to respond fully to your requests.

Information collected through surveys is analysed to improve our products and services for our customers.

With your consent, we will use this information to provide you with further information about our services. Once given, you may review this consent and/or your preferences at any time.

Please note that our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting sites outside our own. These sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

How we protect your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect through our online systems.

  • We secure access to our websites and online portals by using ‘https’ technology and encryption.
  • Access to your personal data is pass-word protected.
  • Our web services provider carries out regular penetration testing and daily monitoring of our systems for vulnerabilities and attacks.
  • We have regularly updated virus and malware protection.
  • We have appropriate storage and retention procedures for both physical and electronic data.

Sharing your data with organisations outside of CCQI

We don’t, and won’t.

Retention of data

We retain data for as long as necessary to carry out our responsibilities under the purpose for which it was originally collected. As CCQI, CCQI Online and onlineteachertraining develop more training, contact details may be used to share these developments and opportunities with you. We reserve the right to develop new brand names as training and the technology to deliver it evolves.

Access rights to your data

You may request:

  • access to your personal data; free of charge in most cases
  • a correction to your personal data if found to be incorrect

(In the cases above, we will need the request in writing and for you to provide proof of identity before we make the amendments. If we are unable to carry out your request, we will explain why.)

  • to withdraw your consent or change your preferences if previously given for consent-based processing.

(In case of the above, you can withdraw your consent by ‘unsubscribing’ to the notification or by requesting a change to your preferences. You will need to give us time to update our records so may receive further communications until this is completed.)

If you wish to know more about the personal data held by CCQI or you feel your data has been compromised in any way, please contact: Data Protection at Scott House, Scott Hill, Clayton West, HD8 9PE or email:

The CCQI Director is the senior person responsible for ensuring compliance with the General Data Protection Regulations.

Contacting the Information Commissioner’s Office (ICO)

If you are unhappy with the way your data has been handled and we have been unable to give you a satisfactory response to your request, you may contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or you can visit their website.

If we become subject to a data breach of any significance where the rights of individuals are prejudiced in any way i.e. where there is potential for an individual’s identity to be stolen or confidentiality is breached, we will report this to the ICO.


The usual disclaimer..

CCQI works hard to research, develop and publish information and resources that are reliable and valuable to its viewers. Interpretation and use of these resources is, of course, at your own risk. As you will no doubt already suspect: CCQI won’t be held liable for any loss or damage including without limitation, indirect or consequential whatsoever arising from loss of data or profits arising out of, or in connection with, the use of CCQI material. And breath.

Through CCQI’s websites, you are able to link to other websites that are outside of our control. So it’s probably wise of us to state the obvious, that the inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep our sites up and running smoothly, however, CCQI takes no responsibility for, and will not be liable for, our sites being temporarily unavailable due to technical issues.

If you’ve made it this far through all of this text, then I’d suggest recovering with a good cup of coffee. Thank you for taking the time. We only exist to enjoy making a positive difference, and hope you join us on this mission.

Best wishes from Tony and the CCQI team.