At the end of a full day looking at writing self-assessment reports and using low-level, volatile data indicators, a delegate came up to me to say goodbye. He thanked me for a very enjoyable and thought provoking day, and said he could sum everything up in just four words: ‘Strength is recognising weakness’. Definitely my favourite precis yet. Does your organisation truly celebrate the discovery of issues? There is surely no healthier state in which quality improvement can flourish. Session: The […]

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